You can create a new account by clicking on MY ACCOUNT icon, located in the upper right corner of the homepage. A new page will open, click on REGISTER and fill out the form.

To create an account, you must provide the following information: name, last name, country, email address and create a password. You can change your personal information at any time, this information is confidential and will not be sent to third parties.

To change your password, you must be logged in. Go to your account and click on CHANGE PASSWORD, then fill out the form and click SAVE.

LUISAVIAROMA - FFW is an authorized retailer for all brands present on the website and in our stores. LUISAVIAROMA boutiques, official website and app offer genuine clothing, shoes and accessories from the most important designers and brands in fashion.

The LUISAVIAROMA - FFW website reflects the actual availability of items in our warehouses and stores.

If a size is no longer available, it means that it is sold out. Unfortunately, we are unable to predict if an item will be restocked later in the season.

We recommend that you periodically check the item page or the collection for new size availability or add the item to your WISHLIST to easily check its status.

Available items will be shipped within 5 business days (Monday-Friday) following the order’s completion. During sales or special promotions, processing times may take longer.

You can find more information about expected delivery here.

Shipping cost is calculated at the time of checkout and depends on the method, shipping country and items to be purchased. You can find other relevant information on the page SHIPMENT.

"Cancellations can only be requested for orders that have not yet been processed by contacting our customer service team via our contact form.

Unfortunately, it is not possible to add items to an already completed order.

If for any reason you are not satisfied with your purchase, you can return unwanted items within 28 days of the order’s delivery date to receive a Refund.

The Security Tag must still be undamaged, intact and attached to returned items.

To request a return, please go to MY ACCOUNT and either sign into your account or insert the email used to place the order and the order number. Select the order and the items you want to return. If the option to create a return is not present, please write to our customer service team via our contact form.

Once completed, LUISAVIAROMA - FFW will send a confirmation email, with the instructions for the return shipment.

For more information please go to the Returns & Refunds page.

You can check the status of your return by using the tracking number found in the return instructions.

Once your return has been processed by our warehouse you will receive a confirmation email.

Returns:

Once your return has been received by the LUISAVIAROMA - FFW warehouse, and the items have been verified, we will process the return and you will receive a confirmation email.

It may take up to 10 days for the refund to be visible in your bank account, due to bank processing time.

Cancelled Orders:

The refund will be processed as soon as you receive a confirmation email.

It may take up to 10 days for the refund to be visible in your bank account, due to bank processing time.

We guarantee that all our items are verified by our quality control department before they are shipped. If you happen to receive a defective item, please write to our customer service team via our contact form. specifying your order number and item code, including photos (showing the security tag visibly attached to the item) so that we can assess the defect.

Please note that items that have been damaged due to normal wear and tear, improper use or by accident, are not considered defective items.

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In case the package does not arrive or there are items missing, you must keep the packaging so that we can establish what transpired.

Any dispute regarding damages, missing items, or delivery to the wrong address must be communicated to LUISAVIAROMA - FFW within a maximum of 10 days from the delivery date shown on the courier’s website, otherwise it will not be accepted.

Unfortunately, it is not possible to change a completed order.

Promotional codes are valid for a limited time period and cannot be used in conjunction with one another or to purchase items from brands excluded from promotions. LUISAVIAROMA - FFW reserves the right to end promotions or change their terms and conditions at any time.

Unfortunately, it is not possible to change the shipping address once an order has been completed.

As soon as your order is shipped you will receive a confirmation email with a tracking number. By clicking on the tracking number you will be able to check the status of the shipment directly on the courier’s website.

The order will also be visible on our website in the ORDERS section of MY ACCOUNT.

The return shipment is FREE when shipped with the courier provided by LUISAVIAROMA - FFW.

Our customer service is always available to help you via our contact form.